Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use twentin.com website. By accessing or using this Site, you agree to this privacy policy. This policy may change from time to time and at the sole discretion of the company. Your continued use of this website after we make changes is deemed to be in acceptance of those changes, so please check the policy periodically for updates.
The Shorter Version
At Twentin we care about your privacy. We do not sell or rent your personal information to third parties. We do not disclose it to others except as required providing you with services of the twentin.com website ("Site"), meaning - to allow you to buy, sell, share the information you want to share on the Site, pay for products, post reviews and so on.
We collect information that you provide to us and also some general technical information that is automatically gathered by our systems such as IP address, browser information and cookies to enable you to have a better personalized browsing experience.
Information that you provide us in the process of registration will remain secure. Information that you choose to publish on the site (photos, text, videos, reviews, deliveries) is no longer private, just like any information you publish online.
Technical information that is gathered automatically by our systems or third party systems may be used for site operations, optimization, analytics and content promotion. We may use your personal information to contact you or to provide notifications related to your activities or offer you promotions and general updates, but we will not let any other person including Mentors and Aspirers contact you other than through website.
These are just the highlights. We encourage you to read more about information we collect, how we use it, understand what is the meaning of cookie and more in the long version of our privacy policy below.
The Longer Version
Twentin (including Twentin Technosoft Private Limited and its affiliates) respects your privacy and is committed to protect personal information of all its users - Aspirers, Mentors and visitors browsing the site ("Users"). We believe that you have a right to know about our practices regarding the information we collect when you visit and/or use our website [www.twentin.com] (the "Site"). This policy explains our privacy practices for the site and services provided by twentin. By accessing and/or using the Site and its applications, services, goods and/or registering for a twentin account, you consent to terms and conditions of this privacy policy including to our collection, use, disclosure, processing and retention of your personal information. You can also learn how to limit sharing of information in this policy.
Information We Collect
When you register on the Site, we ask you to provide certain personal information including a valid email address and location. We may collect additional authentication information to provide you with services such as payment, withdrawal of funds, sending physical goods or to ensure marketplace integrity (Ex: prevention of fraud). We collect information to provide better services and enhanced user experience to all our users.
In addition we collect information while you access, browse or otherwise use the site. In other words, when you access the site we are aware of your usage of the site and may gather, collect and record information relating to such usage including geographical location information, IP address, device and connection information, browser information and web-log information and all communications recorded by Users through the Site. We use that information to monitor the Site for fraud and inappropriate content or behavior. We may also collect supplemental information obtained from third parties such as demographic and navigation data.
Once you register, your information such as photos you upload, your published portfolio, mentoring information, ratings and additional information is made public and is visible to all users of the site.
How do we collect Information?
You directly provide us with most of the information we collect. You do this by filling out the registration details on the Site, and by posting and sharing additional information voluntarily. This can include information about Mentors and their mentoring, User's location, sharing of portfolio, ratings and feedbacks by Students and anything you choose to add to your user profile. We also collect technical information indirectly and automatically through our systems. This information may include logging your Internet Protocol (IP) address, software configuration, operating system and use of cookies (cookies are small files sent from us to your computer and sometimes back). Cookies ultimately help us improve your navigation and ease of use of our Site. Cookies do not contain any personally identifiable information. You can find further information about Cookies in this policy below, under cookies and Local Storage.
How do we use the Information collected?
We use personal information only as appropriate to maintain your security and confidentiality. For example, we may use the information collected from you to verify your identity. We may also use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time. This information helps us to notify you about additional products, services or promotions from Twentin that may be of interest to you. In addition, this information helps us track any fraudulent activities and other inappropriate activities and monitor content integrity. Should you ever deactivate your account with us, we will keep your information, but only use it to comply with regulatory requirements and to contact you occasionally with the option to reactivate your account. We will ask for your consent before using information for a purpose other than those set out in this privacy policy. We process personal information on our servers in different jurisdictions worldwide. We may process your personal information on a server located outside the country in which you live.
We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions permitted by law.
Sharing Personal Information with Third Parties
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We may combine your personal information with information we collect automatically or obtain from other companies and use it to improve and personalize our services, content and advertising. If you do not wish to receive marketing communications from us, you can always opt-out through the link attached with each communication.
We may provide your personal details to third parties only in order to operate the site and prevent any fraud and illegal activities as listed below:
- To service providers for purpose of opening, operating and servicing your account (example - payment vendors, CRM systems, mailing systems or technical consultants)
- To respond to a subpoena or court order and judicial process or to regulatory authorities
- To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities.
We do not collect credit information but allow our payment vendors to collect information for purpose of collecting payments from Aspirers or transferring payments to Mentors. We are not exposed to payment information provided to our payment vendors and this information is subject to privacy policy applicable to payment vendor.
Cookies and Local Storage
When you visit our Site, we may use industry-wide used technologies such as "cookies" (or similar technologies) which stores certain information on your computer and which will allows us among other things to enable automatic sign-in to the Site, makes your browsing much more convenient and effortless and allows us to test user experience and offer you personalized browsing or promotions. Cookies (which may be html files, flash files or other technologies) are text files that help store user preferences and activity. Twentin uses cookies to collect statistical data about its use, to tailor the Site's functionality to suit personal preferences and to assist with various aspects of Site operation. These files contain a variety of information such as information about webpages visited by you, the length of time you visited certain sites, data about how you came to visit particular sites, the scope and nature of those sites, areas viewed by you and additional information.
Blocking Cookies
You may set your browser to block all cookies including cookies associated with our services or to indicate when a cookie is being set by us. However, it is important to remember that many of our features may not function properly if your cookies are disabled. For example, cookies may in certain cases save you from the need to enter username and password and allow session continuity.
Security
We take great care in maintaining security of Site and your information and preventing unauthorized access to it through industry standard technologies and internal procedures. However, we do not guarantee that unauthorized access will never occur.
Users who have registered on the Site agree to keep their passwords strictly confidential and not disclose it to any third party.
Third Party Sites
While using the Site you may encounter links to third party websites. Twentin neither has any responsibility nor liability whatsoever with regard to privacy matters or any other legal matter with respect to such sites. We encourage you to carefully read privacy policies and terms of use or service of such websites. Our terms of use and privacy policy apply only to information collected by us in accordance with this policy.
Updating Your Information
We take steps to ensure that the personal information we collect is accurate and up to date and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information please contact Twentin's Customer Support (support@twentin.com) and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.
You can review and change your personal information by logging into the Site and visiting your account profile page.
You may also send us an e-mail at support@twentin.com to request access to or correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Generated Content ("UGC") as defined in the Twentin Terms of Work from the Site, copies of your UGC may remain viewable in cached and archived pages or might have been copied or stored by other Site users. Proper access and use of information provided on the Site including UGC is governed by our Terms of Work.
Changes to Privacy Policy
We reserve the right to change this policy at any time, so please re-visit this page frequently.
Changes to this privacy policy are effective as of the stated "Last Update" and your continued use of site on or after Last Update date will constitute acceptance of, and agreement to be bound by those changes.
Corporate Change
In the event we go through a business transition such as a merger, acquisition, bankruptcy or sale of all or a portion of our assets, your information may be among the assets transferred.
Got any Questions?
If you have any questions (or comments) concerning this Privacy Policy, please email us at legal@twentin.com and we will make best possible efforts to reply back within a reasonable timeframe.